Website care
A website is software, and software rots quietly — plugins go out of date, backups stop running, a certificate expires on a Saturday. InceptiCode care plans cover the maintenance work that is invisible until it has not been done, plus a stated number of hours of changes each month. Nothing we build depends on one.
Plans
Every agency maintenance page in this market promises small changes. Almost none of them say how many. These do.
Keep the site patched, backed up and reachable.
C$99 per month
Half an hour of changes included
Most suitable for most sites
Maintenance plus a steady trickle of changes.
C$199 per month
2 hours of changes included
For sites that carry the business and cannot wait.
C$349 per month
5 hours of changes included
Prices are in Canadian dollars and exclude HST.
Stated plainly, because the gap between what a maintenance plan implies and what it covers is where most of the complaints in this industry come from.
Four sentences. A care plan that needs more than that is protecting the agency rather than the client.
Why hosting stays yours
Most agencies resell hosting because it is easy recurring revenue and because it makes leaving difficult. Both of those are reasons not to do it.
Every site InceptiCode builds is hosted on an account in your name, with your payment details, that you can log into. On a care plan we manage that account on your behalf — updates, backups, certificates, the lot — without ever holding it.
The practical consequence shows up on the day you want to work with somebody else. There is no account to extract, no domain to transfer out of an agency's registrar, and no conversation about it. You give the new agency the logins and the handover is finished.
FAQ
No, and nothing we build depends on one. Every site is handed over with the domain, hosting account and files in your name, and it will keep running whether or not you pay us a monthly fee. A care plan exists because most business owners would rather someone else watched the updates, the backups and the uptime — not because the site stops working without it.
Content and design changes to the site you already have: text edits, new images, price and hours updates, a new team member, a seasonal banner, a page duplicated and reworked. Essential includes half an hour a month, Standard two hours, Priority five. New functionality and new sections are quoted as projects, because an hour of a maintenance retainer is not how a booking system gets built.
No, deliberately. Hosting stays with your host, in your name, paid by you — the same policy as every site we build. Reselling hosting means the agency controls the account, and the day you want to leave becomes an awkward conversation instead of a handover. We will manage the host on your behalf as part of a plan; we will not own it.
Uptime monitoring notifies a person rather than filling an inbox nobody reads until Monday. On Essential and Standard we investigate within business hours; on Priority anything broken gets a response the same business day. Nobody in this market is honestly offering a guaranteed overnight fix on a monthly plan, and we would rather state real hours than a number we cannot meet.
Yes, month to month, with thirty days notice and no cancellation fee. You keep everything — the site, the hosting account, the domain and the backups. A care plan that is hard to leave is a care plan that stopped earning its fee, and locking clients in is a way of avoiding that conversation rather than having it.
No. Rolled-over hours accumulate into a backlog that agencies quietly never work through, and a client who has banked nine hours starts to feel owed rather than served. If a month goes by with nothing to change, that is a month the plan spent on updates, backups, monitoring and security patching — which is the part of the work that only becomes visible when it has not been done.
Tell us where the site is hosted and what platform it runs on, and we will tell you which plan fits and what it would actually cover. We normally reply within one business day.